If you are a GINZA XIAOMA member, you can log in directly and enjoy free international shipping on orders over 100,000 JPY（5,000 HKD or 900 SGD）. You will also be able to check your order status on the member page. If you are a first-time visitor to the GINZA XIAOMA online store, we recommend registering as a member to enjoy enhanced service benefits.
International shipments can be handled by DHL, Fedex, or EMS. If you require a specific carrier, purchase insurance, or other additional services, please contact us through the online portal before placing your order so that we can provide you with prompt assistance.
We will ship your order within 1-2 business days upon receiving full payment, with delivery estimated to take approximately 3-7 days. Delays may occur due to uncontrollable factors such as local transportation and weather conditions, please check your inbox as you will be notified via email.
Cross-border orders: Free shipping for orders over 100,000 JPY（5,000 HKD or 900 SGD）.
*Shipping fees apply to orders under 100,000 JPY（5,000 HKD or 900 SGD）. Rates will be according to the courier company’s standards.
Free shipping areas:
Within Japan, delivered by Sagawa Express.
Within Singapore, delivered by Lalamove.
Within Hong Kong, delivered by SF Express.
All sales are final, and no returns or exchanges are accepted. If you wish to verify details such as product condition, color, name, or item code, please contact our staff through the online portal before making payment.
According to relevant national laws, items made from special leathers can only be purchased at GINZA XIAOMA physical stores.
*Please note that the following expenses are not covered under our
store's services.
Fees upon package arrival in your country, such as taxes, duties, etc.
Use of courier services other than those partnered with GINZA XIAOMA online store.
Costs incurred from purchasing shipping insurance or other services.
