If you are a GINZA XIAOMA member, you can log in directly and enjoy free international shipping on orders over 100,000 JPY（5,000 HKD or 900 SGD）. You will also be able to check your order status on the member page. If you are a first-time visitor to the GINZA XIAOMA online store, we recommend registering as a member to enjoy enhanced service benefits.
International shipments can be handled by DHL, Fedex, or EMS. If you require a specific carrier, purchase insurance, or other additional services, please contact us through the online portal before placing your order so that we can provide you with prompt assistance.
We will ship your order within 1-2 business days upon receiving full payment, with delivery estimated to take approximately 3-7 days. Delays may occur due to uncontrollable factors such as local transportation and weather conditions, please check your inbox as you will be notified via email.
Cross-border orders: Free shipping for orders over 100,000 JPY（5,000 HKD or 900 SGD）.
*Shipping fees apply to orders under 100,000 JPY（5,000 HKD or 900 SGD）. Rates will be according to the courier company’s standards.
Free shipping areas:
Within Japan, delivered by Sagawa Express.
Within Singapore, delivered by Lalamove.
Within Hong Kong, delivered by SF Express.
All sales are final, and no returns or exchanges are accepted. If you wish to verify details such as product condition, color, name, or item code, please contact our staff through the online portal before making payment.
According to relevant national laws, items made from special leathers can only be purchased at GINZA XIAOMA physical stores.
*Please note that the following expenses are not covered under our
store's services.
Fees upon package arrival in your country, such as taxes, duties, etc.
Use of courier services other than those partnered with GINZA XIAOMA online store.
Costs incurred from purchasing shipping insurance or other services.
When sending items for purchase or consignment sales, please review the following important points to ensure a smooth and secure transaction. We provide detailed guidelines and support to facilitate proper handling of items. Before shipping, carefully read and adhere to the following instructions:
1. Use the packing materials provided by us and ensure that the item and any accessories are complete.
2. Attach the shipping label and label card to the exterior of the box.
3. Member Information: In accordance with the relevant laws of each country, please manually fill in the required information.
4. Identification Document: Include a copy of your ID (e.g., driver’s license, passport, or My Number Card) in the package along with the item.
5. After receiving the packing materials, follow these steps to pack the item and fill out the membership card. Before shipping, double-check that all required documents listed on the packing slip are included.
1. Accessing Your Account: Log in to the “My Page” section on our official online store to check your order status.
2. Preparing the Shipping Label: Download and print the shipping label from the My Page section.
3. Packing the Item: Carefully pack the item to prevent damage during transit.
4. Including Identification: Enclose a copy of your ID (e.g., passport or residency certificate) with the package.
5. Attaching the Shipping Label: Affix the printed shipping label to the exterior of the box.
The final assessment of the item will be conducted based on its actual condition and the current market situation. For certain items, the appraisal amount may vary due to market fluctuations. Therefore, any preliminary assessment provided is for reference only. Upon the item’s arrival, a comprehensive evaluation will be performed, and the final price will be communicated to you.
When shipping rare leather products (e.g., crocodile leather, alligator leather, lizard leather, etc.), please pay special attention to the following points:
1. CITES Restrictions: Bags made from exotic materials such as crocodile or lizard leather may be subject to international shipping restrictions under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). These restrictions could impact the ability to ship such items across borders.
2. Customs Clearance Risks: We cannot be held responsible for any issues or delays arising during customs inspections or clearance. Please understand that any customs-related risks, including delays or refusals, are beyond our control.
3. Our Accepted Regions: We accept shipments from Hong Kong, Japan, and Singapore. Each of these regions is subject to relevant regulations, including those outlined by CITES and other applicable laws. Before sending your items, we kindly ask you to thoroughly review the legal requirements and regulations specific to your region.
