From product purchases to consignment and buyback shipments, this page provides an overview of XIAOMA's shipping services.
To ensure the safety and quality of international shipments, please review and understand the following before placing your order.
Please make sure the recipient name, phone number, and shipping address are accurate before placing your order.
Any address change after dispatch requires prior written confirmation from us. Depending on logistics conditions and security risks, we reserve the right to decline address change requests.
We are not responsible for delays, loss, damage, misdelivery, or other risks caused by direct address changes with the courier, forwarding services, or third-party receiving services, including forwarding warehouses, hotels, or proxy receiving locations.
Once the courier marks the shipment as delivered and signed, the delivery will be considered completed, and responsibility and risk for the item will transfer to the recipient.
For high-value items, personal receipt by the purchaser is strongly recommended. Please inspect the outer packaging and item condition upon delivery.
International shipments may be delayed, inspected, held, or returned due to customs procedures, air transportation conditions, weather, traffic, international situations, or other circumstances beyond our control.
These are considered normal risks associated with international shipping. We will reasonably assist in tracking and confirming shipment status; however, we are unable to assume responsibility for matters beyond our control.
International Shipping:
Domestic Shipping:
Shipping fees are calculated automatically at checkout based on the packaged size of the item, its stock location and the delivery address, and are paid together with your order.
Free shipping applies in the following cases:
For all other international orders, the shipping fee and currency are shown at checkout.
※ The stock location of each item is shown on its product page. A single order cannot include items from different stock locations.
※ Some destinations, and items too large for our couriers to carry, are not yet available for online purchase. A notice will appear at checkout; please contact Customer Service for assistance.
※ The site offers seven display currencies for reference only. The actual settlement currency is determined by the item's stock location.
※ Actual delivery times may vary due to weather or transportation conditions.
For high-value items, if you wish to add shipping insurance, please contact Customer Service before placing your order.
If the outer packaging or the item is damaged when you receive it, please contact Customer Service immediately. We will assist you in filing a claim with the courier.
Please review the following instructions when using our shipping buyback service.
Please note the following when shipping exotic leather products such as crocodile or lizard leather items.
We only accept returns or exchanges under the following condition:
Please refer to our Return Policy for detailed conditions and procedures.
If you decide to cancel your shipping buyback request, we will return the item to you free of charge.
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