Purchasing Services by Ginza Xiaoma
At Ginza Xiaoma, we specialize in purchasing, consignment sales, and retailing of luxury brand items, aiming to provide our customers with a premium and highly convenient service. Leveraging years of industry experience and a global sales network, we welcome our clients with integrity and transparency in all transactions. We are committed to fair dealings that prioritize our customers’ perspectives.
We understand the inherent value of luxury brands, particularly Hermès, and we promise a fair and accurate evaluation of each item, from timeless classics to limited editions, recognizing their unique appeal in the market. Through a deep knowledge of global market trends and years of brand expertise, we offer purchase prices that our customers can trust. Our focus is on providing fair and transparent transactions.
Our management philosophy emphasizes “providing fast, high-quality services rooted in integrity and expertise, to maximize the value of our customers’ cherished items.” Guided by a “customer-first” principle, we offer a trusted luxury item purchasing service. We strive to provide each customer with a reassuring and satisfying experience.
Purchasing Methods
We offer two options for purchasing your valuable items:
1. In-store Purchase
- Process: Reservation for visiting the store ➡ Item Evaluation ➡ Purchase Agreement ➡ Immediate Payment
- Appointment: Please make an appointment by phone, online, or via social media. Our skilled appraisers will conduct a careful evaluation in-store.
- Evaluation Process: Evaluations are typically completed within 5–10 minutes. Once you agree with the offered amount, payment is made on the spot. This method is ideal for those seeking quick cash.
- Cancellations: If you are not satisfied with the appraisal result, please inform us without hesitation. No cancellation or appraisal fees will be charged.
- Required Items: When visiting the store, please bring the item(s) for sale along with a valid form of identification (driver’s license, passport, or Government-issued ID).
2. Mail-in Purchase
- Process: Application ➡ Online Evaluation ➡ Item Shipment ➡ Final Evaluation ➡ Payment
- Application: Apply for a purchase online and register information such as images of the item. A professional appraiser will conduct an initial online evaluation.
- Shipment: Once you agree with the preliminary evaluation, send the item to us. Shipping costs are covered by our company.
- Shipping Instructions:
- For Domestic Shipping: Please follow the designated shipping method outlined in our “Shipping Guide.”
- For International Shipping: Comply with regulations such as the “Washington Convention.” We are not responsible for customs issues.
- Final Evaluation: Upon receiving the item, we will conduct a final evaluation within 24 hours, notifying you of the final offer via email and your online account. Once you approve the offer, payment will be processed promptly.
