Products are available for purchase at each GINZA XIAOMA store or through our official online store.
The following payment methods are accepted:
[Credit Card]
Visa, Mastercard, American Express, JCB, Diners Club, UnionPay
Note: If the credit card payment is not completed, the product will be reserved for 30 minutes.
[Digital Payment]
AliPay, PayPal, WeChat Pay
[Bank Transfer]
You may select bank transfer as your payment method. The product will be reserved until the payment is confirmed.
Please note that bank transfer fees are the responsibility of the customer.
[Cash on Delivery (COD)]
For orders under 300,000 yen, COD is available through Sagawa Express. Please pay the delivery person upon receiving the product (cash only).
COD fees are the responsibility of the customer.
▶︎ For more information on payment methods, click here
Shipping is free in the following cases:
[Free Shipping Conditions]
[Regions Eligible for Free Shipping]
For orders below the amounts listed above, shipping fees will apply based on the carrier’s rates.
[For Customer-Initiated Returns]
[For Defective or Faulty Products]
A: We offer in-store purchase, mail-in purchase, and a Smart Pickup service (available only in the Tokyo area). Please choose the option that best suits your needs.
A: You can send photos of your item via the GINZA XIAOMA official online store, Instagram, WeChat, or WhatsApp, and we will provide a free appraisal. After evaluation by a certified appraiser, you may choose either direct purchase or consignment. For direct purchase, we will pay the agreed-upon amount. For consignment, we will contact you and make payment once the item has been sold.
A: Yes, GINZA XIAOMA believes every Hermès, whether it’s a brand new or pre-loved Birkin, Kelly or Constance etc, has its own story and value. It is our vision to pass down this value, and maximize every customer's profit.
A: Yes, you can walk-in and sell your Hermès. However we highly recommend customers to get online quotations and make an appointment with us prior to your visit, in order to avoid unnecessary waiting time.
A: We do not accept items that have been repaired or services outside of Hermès.
A: We will proceed with the bank transfer immediately once both parties get to an agreement on the buy-out amount. However, for overseas customers, it might take 1- 5 working days in order to complete the transaction, which varies in different countries and different banks.
A: GINZA XIAOMA offers flexible trade-in service for customers. After buy-out and consignment, the customer pays the difference between the trade-in value and the purchase price, or they may receive a credit or refund if the trade-in value exceeds the cost of the new item.
A: You may bring your item to our store or use our online appraisal service. For online appraisals, please send photos of your item via Instagram, WeChat, or WhatsApp.
A: We will provide a shipping label for you to ship your beloved Hermès to one of our stores via safe and reliable courier companies, like FedEx and DHL.
A: The process from quotation to shipping is completely free. We will provide a shipping label to you to ship your bag to us.
A: Our company has a comprehensive ranking of the condition of each product. After the appraiser's examination on the item’s actual condition, there might be slight differences on the final quotation.
Consignment sales involve entrusting your item to us for sale on your behalf. Through GINZA XIAOMA's global sales network, we can reach customers worldwide, including those in Japan. Consignment typically offers a higher appraisal value than direct purchase, making it a recommended option for those who wish to maximize their selling price.
A: With direct purchase, GINZA XIAOMA buys your item on the spot and pays you the agreed amount. Consignment involves us holding your item and paying you the sale proceeds once a new owner is found. No fees are charged for either option.
A: GINZA XIAOMA promises free consignment, we will not charge any commission or hidden fees for consignments. The agreed consign amount will be the amount that you receive.
A: Feel free to ask our sales specialists or online customer service any questions regarding selling and consignment. Also you can check our Consignment Terms of Service for more information.
▶ For more details on consignment sales, please click here
A: GINZA XIAOMA understands customers’ concern and the importance of authenticity. As Asia's No.1 Hermès reseller, with a loyal customer base from across the world, we are committed to ensuring that every item is authentic. Our expert appraisers with decades of experience, rigorously examine every product we receive using a multi-point authentication process to guarantee its authenticity.
▶︎See More
A: All items will have detailed photos taken once consigned with us to ensure condition. Additionally, we require all customers to wear gloves before they touch any items. In case of any unfortunate circumstance, if the consigned item is damaged or lost during the consignment period, GINZA XIAOMA will provide full compensation based on the consignment agreement amount.
You can join our membership program either online or in-store. For online registration, please use the membership registration page on our official online store. If registering in-store, simply speak to one of our staff members. You will need to set up an email address and password during registration.
We do not charge any membership or annual fees. Please feel free to register without any concerns.
Members receive points based on their purchase amount (1 point for every 200 yen spent) and access to member-exclusive sales and other special offers.
Points can be used towards purchases at our store, with 1 point equal to 1 yen.
Yes, you will earn points based on the amount paid after using points. However, points are not awarded on the portion of the purchase paid with points.
You can easily update your registration information from the "My Details" section of My Page. If you have forgotten your password, you can reset it by selecting "Forgot password?" on the login screen.
Points are valid for one year from the date of your last transaction. If you make another purchase within the validity period, the expiration date for all points will be extended by one year.
You can view your points balance at any time through My Page.
We apologize, but points are not awarded for buyback or consignment services. Points are only awarded for product purchases.
Points can be used at all stores, both domestically and internationally. However, please note that when using points at overseas stores, the conversion rate may vary due to exchange rate fluctuations.
Login with a Google account is supported. For first-time login, you will need to link your Google account with your membership information.
