No matter where you live or what items you wish to sell, XIAOMA's selling process is simple and fast.
When you bring your item to the store, our Hermès experts will evaluate it on-site. If you are satisfied with the appraisal amount, we will provide immediate payment in cash.
If you choose not to accept the offer, there are no cancellation or appraisal fees.You are also welcome to visit for an appraisal only. Feel free to consult with us anytime.
※Please prepare the following items when visiting:
▼Store Locations
| Store | Address | Business Hours | Contact |
| XIAOMA Ginza Flagship | 1F & 2F, Dai 21 Chuo Building, 1-8-21 Ginza, Chuo City, Tokyo 104-0061 | 11:00~20:00 (Monday to Sunday) | 0120-900-864 |
| XIAOMA HK | Flat 1705, New World Tower 1, 16-18 Queen's Road Central, Central | 10:00~19:00 (Monday to Saturday) (Closed on Sundays & Public Holidays) | (+852) 2662-9721 / 5612-1451 |
| XIAOMA SG | #23-05, Ngee Ann City Tower B, 391B Orchard Road | 10:00~19:00 (Monday to Friday) / 11:00~19:00 (Saturday, Sunday & Public Holidays) | (+65) 6530-3529 |
You can send clear photos of your item to us via the XIAOMA official online store or social platforms (such as Instagram, WeChat, WhatsApp, LINE, etc.). Based on the photos you provide, we will perform an initial appraisal and offer two valuation options:
The clearer the photos, the more accurate the appraisal will be.
We will provide a shipping kit, which includes insured shipping labels and all necessary packing materials. Please use this kit to send us your items. Shipping costs will be covered by us.
Once your items arrive to us, we will thoroughly inspect them and provide you with the final appraisal value. If you are not satisfied with the appraisal amount, we will return your items to you at no cost.
If you choose to sell, payment will be made upon your agreement to the final appraisal amount. For international customers, the transfer process may take 1–5 business days, depending on your country and financial institution.
If you opt for consignment, payment will be made as soon as your item is sold.
▶︎Click Here for Online Appraisal
If you reside within Tokyo’s 23 wards, you can take advantage of our Smart Pickup Service. An Hermès expert will visit your home or designated location to provide the buyback, authentication, and appraisal services for your item.
No fees will be charged for cancellations or the return of items if the appraisal amount does not meet your expectations or if an agreement is not reached.
Please add our official LINE account.
Once registered, fill out the form with details about the items you wish to have appraised and your personal information.
Based on the information you provide, an Hermès expert will conduct an immediate online preliminary appraisal.
▶︎ Click Here to Add Us on LINE
If you are satisfied with the preliminary appraisal amount, please let us know your preferred time and location via LINE. A representative will visit the specified location to collect your items.
The handover process on the day will take as little as 10 minutes. Your items will be handled with the utmost care and brought to XIAOMA Ginza Flagship for a thorough final appraisal.
The items you entrusted to us will promptly undergo a thorough appraisal by a Hermès specialist appraiser. If you agree with the final appraisal amount, payment will be transferred to your designated bank account on the same day at the earliest. (Cash transactions are also available; feel free to consult with us for more details.)
For more information on how we protect your personal information, please refer to our Privacy Policy.
