These Platform Terms of Use (hereinafter referred to as the “Terms”) apply to all users who access, browse, or use the XIAOMA Consignment Platform (hereinafter referred to as the “Platform”).
These Terms constitute a legally binding agreement between the user and the Platform operator.
By registering an account, logging in, browsing Platform content, or using any services provided by the Platform, the user confirms that they have read, understood, and agreed to be bound by all provisions of these Terms.
If a user does not agree to any part of these Terms or any subsequent amendments, the user must immediately stop accessing and using the Platform.
The Platform reserves the right to modify or update these Terms based on business development, regulatory changes, or operational requirements. Updated Terms will be published on the Platform and shall become effective immediately upon publication.
The XIAOMA Consignment Platform operates under a C2B2C (Customer-to-Business-to-Customer) consignment transaction model.
Under this model:
Sellers entrust products they legally own to the Platform for display and sale.
The Platform provides services including product display, transaction facilitation, authentication, logistics coordination, and payment settlement.
Buyers browse products on the Platform and complete purchases through the Platform.
The Platform primarily acts as an intermediary service provider. In principle, the Platform does not directly own the products nor act as the final seller.
The Platform reserves the right to reasonably adjust transaction processes, service models, or related rules in accordance with business development.
The Platform is operated and managed by XIAOMA and its affiliated companies.
To support cross-border operations, the Platform may establish operational nodes in different regions, including but not limited to:
Operational nodes in different regions may be responsible for the following services:
The Platform reserves the right to adjust, add, or remove operational nodes according to business needs.
Users of the Platform must meet the following basic requirements:
The Platform reserves the right to conduct Know Your Customer (KYC) verification and Anti-Money Laundering (AML) reviews in accordance with legal requirements and risk management policies.
If a user provides false information, impersonates another person, or engages in illegal activities, the Platform reserves the right to suspend or terminate the account and pursue legal liability.
Users must register an account on the Platform to access the full range of services.
Users must properly safeguard their account information, including but not limited to:
Users are responsible for all activities conducted through their accounts.
If a user discovers unauthorized access or suspicious activity, the user must notify the Platform immediately. The Platform will take reasonable security measures to protect user account information. However, the Platform shall not be liable for losses caused by improper account management by the user.
The Platform operates under a Seller Membership System.
Before consigning products, sellers must complete the following steps:
The seller membership system is designed to:
The Platform reserves the right to adjust the membership system based on business development.
Sellers on the Platform are classified into the following categories:
Individual Sellers
Individuals who register and complete verification through the Platform.
Platform Verified Sellers
Trusted sellers or partner merchants verified and approved by the Platform.
Verified sellers may receive additional service support or promotional exposure.
The Platform reserves the right to review, adjust, or revoke seller status.
When listing products on the Platform, sellers must provide true, accurate, and complete product information.
Product information typically includes but is not limited to:
Sellers must ensure that product descriptions are truthful and not misleading.
The Platform reserves the right to review product information and may request additional details or reject listings that do not meet Platform standards.
Sellers must set their expected consignment price when listing products.
The Platform may adjust prices based on market trends, historical transaction prices, or professional evaluations and notify the seller.
If the listed price significantly deviates from the reasonable market range, the Platform reserves the right to adjust the price or refuse the listing.
Sellers may request to remove a product from the Platform before any order is generated.
If an order has already been created or the transaction process has begun, the listing cannot be canceled.
The Platform may remove products under the following circumstances:
The following products are strictly prohibited from being sold on the Platform:
The Platform reserves the right to remove prohibited products and take further actions.
The general transaction process includes the following steps:
The Platform may adjust the process based on operational needs.
Sellers must ship products to the designated Platform node for authentication and fulfillment.
The general rules are as follows:
| Seller Region | Shipping Node |
|---|---|
| Japan | Japan |
| Singapore | Singapore |
| Hong Kong | Hong Kong |
| Middle East* | Dubai |
| Other Countries | Hong Kong |
The Middle East region currently includes:
The Platform reserves the right to adjust the list of supported countries.
Sellers must ship products within 72 hours after an order is generated.
If the seller fails to ship within the required time, the Platform may:
All products must undergo professional authentication by the Platform before being shipped to buyers.
Authentication includes but is not limited to:
The authentication result shall serve as the final determination by the Platform.
If a product is determined to be counterfeit, the Platform may:
The Platform reserves the right to pursue legal liability.
The Platform charges consignment service fees based on the product price range.
| Consignment Price Range | Service Fee |
|---|---|
| ～2,000,000 JPY (~100,000 HKD) (~15,000 SGD) (~45,000 AED) | 18% |
| 2,000,000–8,000,000 JPY (100,000–400,000 HKD) (15,000–65,000 SGD) (45,000–180,000 AED) | 13% |
| above 8,000,000 JPY (above 400,000 HKD) (above 55,000 SGD) (above 180,000 AED) | 10% |
| Exotic leather or above 10,000,000 JPY (above 500,000 HKD) (above 80,000 SGD) (above 230,000 AED) | 8%~ |
The Platform reserves the right to adjust service fees based on product category, market conditions, or other reasonable factors.
The Platform provides the following services:
Sellers are responsible for shipping costs to the designated Platform node.
The Platform does not charge transaction fees to buyers.
Buyers are responsible for paying:
The Platform covers basic shipping costs from the Platform node to the buyer.
If a buyer pays by credit card, the payment institution will charge a 4% credit card processing fee.
This fee will be clearly displayed on the payment page.
Seller settlement currency is determined by the shipping node:
| Node | Currency |
|---|---|
| Japan | JPY |
| Singapore | SGD |
| Hong Kong | HKD |
| Dubai | AED |
After the buyer confirms receipt of the product, the Platform will complete settlement with the seller within 7 business days.
Settlement may be delayed if disputes or investigations occur.
Customs duties, import taxes, and customs clearance fees arising from cross-border transactions shall be borne by the buyer.
The exact amount shall be determined according to the customs regulations of the destination country.
If users engage in any of the following behaviors:
The Platform reserves the right to:
All content on the Platform, including but not limited to:
is protected by intellectual property laws.
Unauthorized use is strictly prohibited.
To the maximum extent permitted by law, the Platform shall not be liable for:
The Platform’s maximum liability shall not exceed the order transaction amount.
The Platform shall not be liable for service interruptions caused by force majeure events including natural disasters, war, government actions, strikes, epidemics, or other events beyond reasonable control.
If users have any questions regarding the Platform services, these Terms, or transaction procedures, they may contact the Platform through:
Platform Name: XIAOMA Consignment Platform
Customer Service Email: [email protected]
Customer Support Hours:
The Platform will respond within a reasonable timeframe.
These Terms become effective on the following date:
Effective Date (Effective Date): March 1, 2026
Last Updated (Last Updated): March 1, 2026
The Platform reserves the right to update these Terms based on business development or legal requirements.
Updated Terms will take effect immediately upon publication on the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised Terms.
